Customer Care Coordinator

Customer Care Coordinator - Alderley Edge We are currently recruiting for a Customer Services Coordinator to join a busy residential construction business, supporting the delivery of an excellent aftercare service to homeowners across developments throughout the North West.This is a varied and hands-on role, ideal for someone who is highly organised, customer-focused and confident coordinating multiple tasks and stakeholders. You will be responsible for managing homeowner queries, arranging aftercare and maintenance works, tracking defects and supporting the wider construction team to ensure issues are dealt with efficiently and professionally.Reporting to the Customer Care Manager you will support them with administrative duties for the Customer Care team. Duties and responsibilities include: Act as a key point of contact for homeowners, handling telephone and email enquiries professionally and efficientlyRecord, track and coordinate customer defects and aftercare requirements through to completionArrange and diary homeowner appointments, including post-completion inspections and follow-up visitsLiaise closely with site teams, maintenance operatives and subcontractors to ensure works are scheduled and completed within agreed timescalesRaise work orders and purchase orders and assist with the coordination of materials required for remedial worksMaintain accurate records relating to individual properties and customer issuesMonitor customer satisfaction and ensure outstanding ..... full job details .....