Customer Care Coordinator / Scheduler

Customer Care Coordinator / SchedulerBerkhamsted, Hertfordshire£30,000 £33,000 (possibly negotiable depending on experience)+ Bonus + Private Healthcare + Excellent BenefitsMonday Friday, 9:00am 5:00pm Work from home on FridaysWe re recruiting for a Customer Care Coordinator to join a well-established, privately owned organisation with an excellent reputation for delivering high-quality projects.Based in the company s Berkhamsted office, you ll join a friendly and supportive customer care team, acting as a key point of contact for customers. This is a varied role in which you ll coordinate repairs, manage customer enquiries and work closely with site teams and subcontractors to ensure issues are resolved promptly and professionally.With a strong pipeline of projects, low staff turnover and ambitious growth plans, the business can offer long-term stability, fully funded training and genuine opportunities for career progression.The roleYour responsibilities will include: Acting as a main point of contact customers.Recording, prioritising and managing reported defects and maintenance requests.Coordinating remedial work with subcontractors and site teams.Tracking outstanding jobs and ensuring agreed service levels are achieved.Keeping customers informed throughout the repair process.Working with Construction, Technical and Commercial teams to resolve issues.Maintaining accurate records using the company s customer care systems.Helping the business maintain excellent customer ..... full job details .....