Customer Care Administrator

SF Partners are working exclusively with a multi award winning robotics company based in Birmingham who are upscaling their operations and looking for a Customer Care Administrator. £28,000 - £35,000 Office based About the Role We are looking for a passionate and customer-focused Customer Care Executive to join our growing team. Working within a premium luxury brand, you will be responsible for delivering an exceptional customer experience across multiple communication channels, ensuring every interaction reflects the high standards of our brand. You will manage customer enquiries from initial contact through to resolution, providing a professional, empathetic and proactive service. This role would suit someone who enjoys problem-solving, thrives in a fast-paced environment and genuinely enjoys helping customers. Experience supporting customers in the US market and within a luxury or premium product environment is highly desirable. Key Responsibilities Respond promptly and professionally to customer emails, ensuring all enquiries are handled within agreed service levels. Deliver exceptional customer service across email, telephone and live chat where required. Monitor and respond to social media comments and customer messages, maintaining a positive brand reputation. Resolve customer complaints and queries efficiently, taking ownership through to completion. Manage customer claims relating to damaged, faulty or missing products. Liaise with warehouse, logistics and ..... full job details .....