Customer Care Coordinator

Customer Care CoordinatorLocation: ExeterJob Type: Full-timeSalary: £26.400Temporary with the chance to go PermanentReed is thrilled to announce an opening for a Customer Care Coordinator to join our client''s dynamic team. This pivotal role, reporting to the Customer Care Manager, involves direct communication with customers, site managers, maintenance operatives, and contractors. The successful candidate will play a crucial role in enhancing our customer service by efficiently coordinating the resolution of customer issues.Day-to-day of the role:Provide effective support to homeowners, ensuring all communications regarding defects are handled professionally and in line with our Customer Care Policies and Procedures.Work collaboratively with various departments (Construction, Sales, Surveying, and Technical) to optimise communication and achieve the company''s KPIs.Respond to incoming communications from homeowners following company guidelines.Issue works orders to maintenance operatives and subcontractors, monitoring progress through to completion.Ensure compliance with the Group''s Health, Safety and Environment (HSandE) Policy and maintain high standards throughout the team.Perform general administrative duties to support the customer care function.Required Skills and Qualifications:Previous Customer Care experience in a fast-paced environment is preferred but not essential.Experience within the housing or construction industry is advantageous.Exceptional communication ..... full job details .....