Customer Care Technician

Customer Care Operative - Exeter

We are seeking a skilled and customer-focused Customer Care Operative to join our clients Customer Care team, supporting homeowners across developments throughout Devon including areas such as Exeter.  

Job orders will be allocated to nearest Operative.

The successful candidate will be responsible for carrying out a wide range of maintenance, remedial and repair works to newly built residential properties during the warranty period. You will work independently across multiple sites ensuring that all works are completed to a high standard, delivering excellent customer service, while maintaining the quality and reputation of the business.

Key Responsibilities

• Attend occupied and unoccupied new build properties to carry out remedial works and maintenance repairs.
• Diagnose and rectify defects reported by homeowners in a timely and professional manner.
• Complete a variety of general maintenance tasks including:
  • Basic carpentry and joinery repairs
  • Basic plumbing works
  • Decorating and Maintenance essentials
  • Adjustment of doors, windows and ironmongery
  • Kitchen and bathroom snagging repairs
  • Flooring and tiling repairs
  • General finishing and cosmetic works
• Ensure all work is completed in accordance with company quality standards and health and safety requirements.
• Communicate effectively with homeowners, providing updates and managing expectations regarding repair works.
• Accurately record completed works, materials used and follow-up actions via company systems.
• Liaise with Customer Care Coordinators, Site Managers and subcontractors to ensure efficient resolution of defects.
• Maintain company vehicle, tools and equipment in good working order.
• Identify and report any recurring defects or quality issues to management.
• Support site teams with pre-handover inspections and snagging where required.

Skills & Experience

Essential

• Previous experience in a maintenance, multi-trade or customer care role within the construction or housebuilding sector.
• Competent in a range of general building trades.
• Ability to diagnose and resolve maintenance issues independently.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to manage workload effectively and prioritise tasks.
• Full UK driving licence.
• Good understanding of health and safety practices.

Desirable

• Experience working within the new build residential sector.
• Relevant trade qualifications (NVQ, City & Guilds or equivalent).
• Knowledge of NHBC warranty standards and customer care procedures.
• Experience using handheld devices or software for job scheduling and reporting.