Customer Care Coordinator

Your Company: An exciting opportunity has arisen for a proactive and customer-focused Customer Care Coordinator to join a fast-paced and growing service-led organisation. Known for its collaborative culture, high service standards, and commitment to continuous improvement, the business is seeking an organised and driven individual to support both customer relationships and internal operational processes. This role will play a key part in ensuring excellent customer experiences while supporting sales opportunities and administrative efficiency across multiple departments.Your Roles and ResponsibilitiesWhile in this role your duties may include but are not limited to:Managing a high volume of incoming customer calls, ensuring all enquiries are handled promptly, professionally, and accuratelyBuilding and maintaining strong relationships with both existing and prospective customers, acting as a trusted point of contactWorking closely with internal sales teams to communicate customer insights and identify potential sales opportunities during customer interactionsEnsuring all relevant customer information and opportunities are accurately recorded and transferred through CRM systems for follow-upSupporting the completion of quotations within agreed KPI timeframes across departmentsAssisting with the continuous improvement of customer care and quotation processes to maximise efficiency and customer satisfactionCollaborating with cross-functional teams including sales, operations, ..... full job details .....