Customer Care Advisor

A superb opportunity has arisen for an organised, motivated customer service specialist to join a global organisation. The company culture is fantastic, and they offer a range of excellent benefits alongside a competitive salary.in the role. You will be responsible for assisting our customers with product queries, including identification, product codes and compatibility. You will also be responsible for an account base, processing orders and assisting with availability, pricing, and general enquiries.You will provide high-quality, technically competent advice to customers, providing a triage function to support customers through their warranty, quality, and spares requirements to provide a first-pass resolution wherever possible. You will be able to identify where to escalate more complicated product and aftersales queries when the need arises. These customers'' enquiries will be received by phone, email, online, and in future via online chat.1. To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on:o Product related queries, including identification, compatibility, product codes and other general queries.o Fulfilling customer requests for brochures, datasheets and general product information found on the company database.o Order queries, including pricing, availability, delivery, and order status updates.o To complete product registrations ensuring all information is captured and recorded accurately.o To check customer ..... full job details .....