Customer Care Coordinator

Your new companyClifton based business need a Customer Care Coordinator to join on a permanent basis.Your new roleManaging customer queries received by phone or email and responding promptly in line with service level agreements.Allocating work to subcontractors and following up to ensure timely completionMonitoring outstanding remedial tasks and driving completion within a 28-day period wherever possibleProviding empathetic, professional support to customers throughout their journeyBuilding strong working relationships with internal teams and external partnersMaintaining accurate records and ensuring systems are updated at all timesSupporting the achievement of customer service KPIsAdhering to all health and safety requirementsWhat you''ll need to succeedExperience within the residential housing or construction sectorCustomer service experience preferredFacilities coordination experience preferred Understanding of building regulations and legal obligationsStrong written English skillsWhat you''ll get in returnCompetitive salary with annual bonusSalary sacrifice car schemeUp to 33 days annual leave plus bank holidays, rising with length of serviceTwo paid volunteering days each yearPrivate medical insurance (employee-paid cover)Enhanced maternity, paternity and adoption leaveCompetitive pension schemeLife assurance at four times annual salaryShare incentive and savings schemesAccess to an employee rewards portal with a wide range of benefitsWhat you need to do nowIf you''re ..... full job details .....