Customer Care Coordinator

Customer Care Coordinator Location: Northampton (Office-based) Hours: 37.5 hours per week, Monday to Friday Salary: Up to 34,000 per annum (dependent on experience) About the Role We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period. The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment. Key Responsibilities Act as the primary contact for customers, managing queries and concerns in a professional and timely manner Log, track, and manage defects and aftercare issues from handover through to resolution Liaise with site teams, subcontractors, and internal departments to coordinate remedial works Arrange and manage appointments, ensuring works are completed within agreed timescales Maintain accurate records and update internal systems Ensure all customer interactions align with company standards and NHBC / warranty requirements Support the delivery of a positive customer journey and high levels of customer satisfaction About You Proven experience in a customer care role within housing or construction (essential) Strong organisational and communication skills Confident dealing with ..... full job details .....