Customer Care Advisor

Join Our Team as a Customer Care Advisor!Are you passionate about helping others and making a difference in your community? For over 50 years, our client has been a leading housing group in the UK, dedicated to managing and building homes for over 100,000 customers. They are looking for a vibrant and dedicated Customer Care Advisor to join the Housing Services team!Role Purpose:As a Customer Care Advisor, your mission will be to provide exceptional support to customers. Whether through phone, email, or web chat, you''ll be the friendly voice that listens, understands, and assists customers, ensuring they feel valued in every interaction.Key Responsibilities:Own the Customer Journey: Take personal ownership of customer inquiries across various service areas, ensuring smooth and positive resolutions every time.Deliver with Excellence: Cultivate a culture of getting it right the first time by consistently providing quality service that builds trust and loyalty.Collaborate for Success: Work closely with internal teams and external partners to create a seamless experience, ensuring customers feel informed, secure, and supported.Innovate and Improve: Identify opportunities to enhance processes, tools, and scripts for continuous improvement and greater efficiency.Form Positive Relationships: Build meaningful connections with customers and colleagues, ensuring every interaction reflects our values of respect, care, and progress.Communicate Proactively: Keep customers and third ..... full job details .....