Customer Care Coordinator

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You''ll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly. Company Benefits: Competitive salary Annual bonus scheme Salary sacrifice car scheme 26 days holiday plus bank holidays, increasing with service Private medical insurance and health screening Life assurance and pension scheme Flexible and hybrid working opportunities Ongoing training and career progression Company social events and additional benefits Key Responsibilities: Provide administrative support to the Customer Care and Partnerships teams Act as a key contact for customer and client enquiries Chase contractors for appointments and updates on completed works Coordinate subcontractors and suppliers to resolve defects efficiently Raise work instructions, quotations, and material orders Maintain accurate records, reports, and documentation Support inspections, complaints handling, and insurance claims administration Provide cover for incoming customer care calls Liaise with internal teams to ensure excellent service delivery Experience and Skills Required: Previous customer service, ..... full job details .....