Customer Care and Quality Executive (New Build / Housing)

We are supporting a leading organisation in the residential sector to recruit a Customer Care and Quality Executive to support customers following completion of their new homes.This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period. Islington or Camden (Hybrid after training) £16.17 PAYE - £20.44 Umbrella 3-month initial contract (rolling)The OpportunityWe are supporting a leading organisation in the residential sector to recruit a Customer Care and Quality Executive to support customers following completion of their new homes.This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period.The RoleYou will be responsible for:Acting as the primary point of contact for customers in new build homesManaging defects and aftercare queries via phone and emailLogging, tracking, and progressing defects through internal systemsLiaising with contractors and delivery teams to ensure timely resolutionKeeping customers fully informed throughout the processManaging ..... full job details .....