Senior EMEA Customer Care Coordinator

Senior EMEA Customer Care CoordinatorLocation: Staines, UKType: Full-time Office-basedReports to: Senior Manager, EMEA Global Service LogisticsAre you a proactive, customer-focused professional with a passion for logistics and service excellence? We''re looking for a Senior EMEA Customer Care Coordinator to join our Global Service Logistics (GSL) team and play a key role in managing RMA (Return Material Authorization) processes, coordinating field support, and ensuring top-tier service delivery across the EMEA region.What You''ll Do:Manage day-to-day RMA advance replacements and return shipments.Provide high-level support to Platinum customers, including dispatching Field Engineers globally.Coordinate 24/7 global service coverage, including weekend on-call support.Collaborate with Engineering, IT, and Sales to support contract renewals and customer requirements.Produce monthly reports, identify data errors, and maintain accurate customer records.Build strong relationships with partners and third-party vendors.Use systems such as Salesforce, SAP, ServiceNow, and Google Suite to manage operations.What We''re Looking For:5+ years of experience in RMA administration or order management, ideally in high-tech service logistics or field engineering.Strong attention to detail and analytical skills.Excellent multitasking and prioritization abilities.A self-starter with a customer-first mindset.Willingness to work outside regular hours, including weekend pager duty (4-6 ..... full job details .....