Customer Care Advisor

12-Month Fixed-Term Contract (Maternity Cover) - Potential to Become PermanentAn exciting opportunity has arisen to join a globally recognised international business renowned for its quality, innovation, and commitment to delivering an exceptional customer experience.Working as part of a friendly and supportive Customer Care team, you''ll play an important role in ensuring customers receive a professional, efficient, and positive service at every stage of their journey. This is a varied role combining customer interaction, problem-solving, and administration, making it ideal for someone who enjoys helping others and thrives in a busy environment.This position is offered on a 12-month maternity cover contract, with the potential to become permanent for the right individual.The RoleAs a Customer Care Advisor, you will be the first point of contact for customers, providing support across a range of enquiries via telephone and email.Key responsibilities include:Responding to customer enquiries in a professional, friendly, and efficient mannerResolving customer queries and concerns, aiming for first-contact resolution wherever possibleManaging customer cases from initial enquiry through to successful completionProactively communicating with customers to provide updates and manage expectationsMaintaining accurate customer records and completing associated administrative tasksBuilding strong product and process knowledge to provide the highest level of supportWorking ..... full job details .....