Customer Care Advisor

Job Title: Customer Service AdvisorLocation: SouthamptonSalary: Up to £30k per annumHours: Full Time (Monday to Friday)Job OverviewThe successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction.Key ResponsibilitiesHandle customer enquiries via phone, email, live chat, or face-to-faceProvide accurate information about products, services, and processesResolve customer issues and complaints in a professional and timely mannerProcess orders, returns, and account updates accuratelyMaintain up-to-date and detailed customer recordsMeet individual and team performance targetsEscalate complex issues to the appropriate department when requiredFollow company policies, procedures, and data protection guidelinesKey Skills and ExperiencePrevious experience in a customer service or contact centre role (desirable but not essential)Excellent verbal and written communication skillsStrong listening and problem-solving abilitiesAbility to remain calm and professional under pressureConfident using computer systems and CRM softwareA positive, can-do attitude and strong work ethicPersonal AttributesCustomer-focused and empatheticReliable and punctualTeam player with the ability to work independentlyWillingness to learn and develop new skillsNext StepsApply online or contact Reed Southampton for more information. ..... full job details .....