Customer Care Advisor - German Speaking

Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service. Pay: From 13.46 per hourJob Description:Job Title: Bilingual Customer Care Advisor (Native German Speaking)Location: Office Based - BanburySalary: 13.46 per HourHours: Full Time Role OverviewAs a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence.This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty.Key Responsibilities of a Customer Care AdvisorRespond to customer enquiries in German and English via phone, email and live chatProvide product guidance and usage support with confidence and accuracyHandle order processing, returns and delivery queriesResolve complaints efficiently and empatheticallyMaintain accurate customer records within CRM systemsMeet and exceed service level agreements and quality standardsSupport campaign growth by identifying customer needs and opportunitiesWork collaboratively with internal teams to ensure seamless service deliverySkills and Experience RequiredFluent in German (written and spoken)Strong English communication skillsPrevious customer service experience (contact centre ..... full job details .....