Customer Care Advisor - German Speaking

Red Recruitment are recruiting a Customer Care Advisor in Banbury for our client. You must be native German speaking and passionate about delivering exceptional customer service.

Pay: From -13.46 per hour

Job Description:

Job Title: Bilingual Customer Care Advisor (Native German Speaking)
Location: Office Based - Banbury
Salary: -13.46 per Hour
Hours: Full Time

Role Overview

As a German-speaking Customer Care Advisor, you will be responsible for delivering exceptional support to customers across the DACH region. You will manage enquiries via phone, email and digital channels, ensuring every interaction reflects professionalism, care and brand excellence.

This role requires fluency in German and English, strong communication skills, and a genuine interest in skincare and beauty.

Key Responsibilities of a Customer Care Advisor

• Respond to customer enquiries in German and English via phone, email and live chat
• Provide product guidance and usage support with confidence and accuracy
• Handle order processing, returns and delivery queries
• Resolve complaints efficiently and empathetically
• Maintain accurate customer records within CRM systems
• Meet and exceed service level agreements and quality standards
• Support campaign growth by identifying customer needs and opportunities
• Work collaboratively with internal teams to ensure seamless service delivery

Skills & Experience Required

• Fluent in German (written and spoken)
• Strong English communication skills
• Previous customer service experience (contact centre experience desirable)
• Interest in skincare, beauty or wellness
• Professional and confident telephone manner
• Strong written communication skills with excellent attention to detail
• Ability to work in a structured, fast-paced environment
• Positive attitude and team-focused approach

Desirable

• Experience supporting international customers
• Experience within e-commerce or retail campaigns
• Beauty or skincare knowledge

If you are interested in the role please email (url removed) or call (phone number removed)