Customer Care Advisor

Customer Care Advisor / Administrator

Location: Norfolk

Full Time | Permanent

Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team.

This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction.

The Role

As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally.

Your responsibilities will include:

• Managing customer enquiries via phone and email
• Logging and coordinating remedial works with site teams and subcontractors
• Scheduling appointments and tracking progress of outstanding issues
• Maintaining accurate records and updating internal systems
• Liaising with construction teams to ensure timely resolution of defects
• Supporting the wider customer care and technical teams with administrative duties

About You

The ideal candidate will:

• Have previous experience in a customer service and/or administrative role
• Possess knowledge of construction or house building (highly desirable)
• Be highly organised with strong attention to detail
• Have excellent communication skills, both written and verbal
• Be confident liaising with customers, contractors and internal departments
• Be proficient in Microsoft Office and comfortable using internal systems
• Be able to prioritise workload in a fast-paced environment

What’s on Offer

• Competitive salary (dependent on experience)
• Opportunity to work with a respected regional developer
• Supportive and collaborative team environment
• Career development opportunities within a growing business

If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company.