Customer Care Administrator

Job Title: Customer Care Administrator

Location: Woolpit, Suffolk

Employment Type: Full-Time, Permanent

Working Hours: 37 Hours a week

Salary: Competitive, depending on experience

About Us:

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.

The Role:

Working in our Customer Care department, this varied role is ideal for a personable and organised individual with previous experience in a customer care role, preferably in the new build sector.

Offering an excellent salary based on experience, a friendly working environment with a great team to work with, and a variety of company benefits, we have an exciting opportunity for a Customer Care Administrator to work alongside the Customer Care Supervisor.

Key Responsibilities:

• Assisting with booking appointments with customers in occupied properties
• Coordinating with our Service Engineers to attend appointments
• Raising delivery notes and invoices
• Updating information on to our systems for feedback to the principle contractors
• Dealing with incoming calls and email enquiries in a professional and friendly manner
• Taking information from the SAPs system and updating jobs on our and the principal contractors system
• Managing your own workload as well as working with the team to ensure the workload is covered

What we''re looking for:

• Previous experience in a customer care or administrative role is desirable
• You must be very organised with good attention to detail
• You will be a personable and adaptable individual
• Strong interpersonal and communication skills via email and telephone
• Able to work well within a team as well as independently
• Good time management
• Excellent computer skills including Excel. Sage experience would be an advantage, however training will be given

What We Offer:

• 29 days holiday inclusive of bank holidays, with 1 extra day per year of service up to a maximum of 33 days per annum
• Friendly working environment with a great team
• Company benefits