Customer Call Handler

The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with strong communication skills.

Client Details

This opportunity is with a well-established organisation in the professional services industry. The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.

Description

• Handle a high volume of incoming and outgoing calls promptly and professionally.
• Provide accurate information and support to customers on a variety of enquiries.
• Log and maintain detailed records of customer interactions in the system.
• Resolve customer issues efficiently or escalate them to the relevant department.
• Ensure compliance with company policies and procedures during all interactions.
• Work closely with team members to improve customer satisfaction and service standards.
• Meet or exceed performance targets set by the customer service department.
• Contribute to process improvements by providing feedback to management.

Profile

A successful Customer Call Handler should have:

• Previous experience in a customer service or call handling role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with a customer-focused mindset.
• Proficiency in using computer systems and CRM tools.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and organisational skills.
• A professional approach to handling sensitive information.

Job Offer

• A competitive salary of -27,000 with monthly bonuses.
• 2pm finish on a Friday (1pm in winter months)
• A permanent position in a reputable professional services organisation.
• Opportunities to develop your skills and grow within the company.
• A collaborative and supportive work environment in Manchester.

If you are passionate about delivering excellent customer service and thrive in a professional services setting, we encourage you to apply today