Customer Call Handler

The Customer Call Handler will manage inbound and outbound calls, ensuring excellent service delivery in a professional services environment. This role is based in Manchester and requires a proactive individual with strong communication skills.Client DetailsThis opportunity is with a well-established organisation in the professional services industry. The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.DescriptionHandle a high volume of incoming and outgoing calls promptly and professionally.Provide accurate information and support to customers on a variety of enquiries.Log and maintain detailed records of customer interactions in the system.Resolve customer issues efficiently or escalate them to the relevant department.Ensure compliance with company policies and procedures during all interactions.Work closely with team members to improve customer satisfaction and service standards.Meet or exceed performance targets set by the customer service department.Contribute to process improvements by providing feedback to management.ProfileA successful Customer Call Handler should have:Previous experience in a customer service or call handling role.Strong verbal and written communication skills.Excellent problem-solving abilities with a customer-focused mindset.Proficiency in using computer systems and CRM tools.Ability to work effectively in a fast-paced environment.Attention to detail and ..... full job details .....