Customer Business Director

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Customer Business Director

role at

L''Oréal .

OverviewCommercial Business Director (CBD) role to propel the growth of prestigious beauty brands by forging robust partnerships with key customers and devising cutting-edge commercial strategies. As a CBD, you will nurture deep customer relationships and harness your market insights to drive brand expansion and surpass ambitious objectives. You will be supported in this goal by your team of over 10 people.

Responsibilities

Lead one of our largest teams of account managers in the Luxury Division, guiding them in managing their respective accounts.

Develop long-term, multi-functional relationships with key stakeholders (buyers, marketing, e-commerce, beauty advisors, etc.).

Gain a thorough understanding of retailer customer insights.

Devise commercial plans aligned with retailer growth targets.

Develop retailer-centric strategies to ensure optimal market positioning and brand ranking.

Understand the customer PandL and identify opportunities to maximize profitability and manage risk effectively.

Ensure sell-in forecast accuracy, consistency, and control within your team.

Optimize the PandL by focusing on productivity and profitability within this channel.

Consolidate customer insights and performance data for reporting to CBD.

Design and manage the customer strategy based on the Luxe strategic framework for the retailers.

Qualifications

Excellent sales, including Ecommerce, and negotiation skills.

Brand expertise, both On and Off, to drive its needs in negotiations.

Proven differentiating track record regarding On and Off Trade Marketing actions.

Understand PandL of customers and commercial advantages.

Be aware of the market, consumer and competition.

The ability to motivate and lead a team and proactively cooperate within the organization.

What We OfferOur industry-leading award-winning benefits package shows how much we value our people. We know they''re at the heart of L''Oréal''s success, so we offer a fair and competitive package to help you thrive. Perks include money-saving offers, share options and an enhanced pension plan. You’ll enjoy up to 60% off iconic brands (YSL, CeraVe, Armani, Kiehl''s and Garnier), private medical and dental insurance, discounted gym memberships, onsite mental health support, enhanced family leave, and up to 4 weeks of paid fertility leave. Learning is in our DNA at L''Oréal with leadership programs and monthly expert talks, and there’s more.

About L’Oréal and LuxeL’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself to ‘Create beauty that moves the world’; it is the industry world leader with €29 billion consolidated sales. In the Luxe Division, we create the very best of luxury beauty with brands such as Lancôme, Yves Saint Laurent and Giorgio Armani. Our portfolio comprises 26 brands, 17 of which are global, and we empower a talented team to meet the demands of luxury consumers worldwide.

How We RecruitAt L’Oréal, we create a diverse, equitable and inclusive environment where everyone is welcome and contributions are valued. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome difference and the beauty of diverse perspectives.

Location: London, England, United ..... full job details .....