Customer and User Experience Architect

Salary: £38,000 - £42,000 per annum depending on experiencePerm Full time - 35 hours per weekHybrid Working - Home Based/Princes RisboroughWe''re Association for Project Management (APM). We''re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Job Role OverviewWe are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you''ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM.You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You''ll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams - helping APM better ..... full job details .....