Customer Advice Officer

Customer Advice Officer needed in Bradford, £14.14ph PAYE - Reference: To deal with a range of customer queries through a range of access channels and on a wide variety of client services. To gather information from the customer and use it to advise them on the most effective way of resolving their query. To take service requests, update systems handle complaints and where appropriate signpost customers to the agency most qualified to assist them with their query To provide an accurate and knowledgeable personal enquiry and advice service to customers accessing Client Services through a wide variety of channels currently available, and to be developed in the future including but not exclusively Face to Face, Telephone, webchat, social media, outreach, home visits and through assisted self service at a variety of locations across the Bradford District. To provide the front line service to customers on behalf of the client. To deliver services for Housing Benefits, Council Tax, Debt Recovery, Planning, Visible and Environmental Services, Housing, Homelessness, Adults and Children''s services and any other services which may form part of Customer Service provision in the future, signposting only where necessary to other providers, partners and voluntary agencies. To deal effectively with customer enquiries whilst promoting alternative more cost effective methods of contact where available and appropriate. To ensure that all documentation received is properly validated and ..... full job details .....