Customer Advice Officer

Customer Advice OfficerWe are recruiting for a Customer Advice Officer to join a busy Customer Services team within a local authority.This is a fantastic opportunity for someone with strong customer service and communication skills who enjoys helping people, solving problems and providing advice across a wide range of services.The RoleAs a Customer Advice Officer, you will provide a high-quality front-line service to members of the public, dealing with enquiries through a variety of channels including face-to-face, telephone, webchat, online services and outreach locations.You will provide advice and support across a range of local authority services, including areas such as:Council Tax and Housing BenefitsHousing and HomelessnessDebt RecoveryPlanning and Environmental ServicesAdult and Children''s ServicesKey ResponsibilitiesProviding accurate advice and guidance to customersGathering information and identifying the best solution to customer enquiriesProcessing applications, service requests and documentation accuratelyUpdating systems and maintaining accurate customer recordsValidating and verifying documentationHandling sensitive and confidential informationTaking payments where requiredRecording and managing customer complaintsWorking in line with relevant legislation, policies and proceduresSignposting customers to appropriate services and external agenciesWorking closely with other departments and partner organisationsWhat We''re Looking ForWe are looking for someone ..... full job details .....