Customer Account Advisor

Search is delighted to be partnering with a well-established international organisation to recruit a Customer Account Advisor to join their operations team in Montrose.Montrose Hybrid Working What''s on Offer?Competitive salary and benefits packageHybrid working once fully trained (2-3 days working from home)Early finish every FridaySupportive and collaborative team environmentOngoing training and development opportunitiesVaried and rewarding role within a global organisationThe RoleThis is a fantastic opportunity for an experienced administrator or customer service professional who thrives in a fast-paced environment and enjoys delivering exceptional customer support while managing key operational processes.Key ResponsibilitiesCoordinate and administer schedulesManage customer enquiries via email and telephonePrepare, check and distribute documentation accurately and on timeInvestigate and resolve operational issues, escalating where requiredProcess requests and maintain accurate recordsSupport customers with system and process queriesMonitor service levels and produce reportsAssist with system testing and continuous improvement activitiesProvide cover and support across the wider team when requiredAbout YouPrevious experience within an administration, coordination, customer service or account support roleStrong organisational skills and attention to detailExcellent communication and relationship-building abilitiesConfident managing multiple priorities and ..... full job details .....