CRM Manager

CRM ManagerWe are looking for a CRM Manager to join the team in this full-time, fixed-term role.This is an exciting time to join the charity as we complete the final phase of our Microsoft Dynamics implementation and embed a new, organisation-wide CRM system that will transform how we engage with and support our community.This is a hybrid role for the charity which is based in Luton.Position: CRM ManagerLocation: Hybrid working to include a minimum of two days per week in the office in LutonSalary: £43,003 per annumHours: Full Time (37.5 hours per week)Contract: Fixed term contract for 12 monthsClosing Date: Sunday 25th January 2026 at 23.59pmThe RoleAs CRM Manager, you will lead the successful completion and optimisation of Microsoft Dynamics 365 across the organisation, ensuring it is fully embedded, well-governed and widely adopted.You will act as product owner for the CRM, overseeing configuration, integrations, upgrades, reporting and data governance, while supporting colleagues to use the system confidently and effectively. Your work will directly support fundraising, clinical and operational teams, helping to maximise supporter insight, improve engagement and enable better decision-making.You will:Complete the implementation and organisation-wide rollout of Microsoft Dynamics CRM and closure of legacy CRM.Own CRM configuration, workflows, integrations and ongoing development.Develop and enforce a CRM data governance framework, including data ownership, access controls ..... full job details .....