CRM Manager

We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements.As CRM Manager you will be responsible for: Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficientlySetting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectivesEstablishing strong relationships with key Internal and Head Office stakeholdersProviding regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvementBeing the voice and champion of CRM and its role in the businessImproving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactionsEnhancing marketing, sales and customer support processes through ..... full job details .....