Crisis Management Coordinator

FRENCH SELECTION (FS)

Job title: Crisis Management Coordinator
Location: Central London
Salary: around -30,000 per annum depending on experience
Ref: 5517M

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5517M

The company:
Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Main duties:
Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.

The role:
- Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
- Coordinate and manage emergency responses
- Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
- Triage incidents and escalate critical situations to the appropriate internal teams or external partners
- Support operational planning and assist managers during live crisis or major incident responses
- Maintain accurate case records, documentation, and updates within internal systems
- Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients.

The candidate:
- Strong communication skills, including handling senior clients professionally
- Ability to remain calm and effective in high-pressure situations
- Excellent attention to detail for accurate reporting and case management
- Proactive approach with good decision-making and prioritisation skills
- Ability to work well in a team and within a fast-paced operations environment
- Flexibility to work rotating shifts, including nights and weekends
- Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory

The salary: between -30,000 per annum and -32,500-per annum depending on relevant experience

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin Japanese and Arabic.