Credit Controller

Service Charge Administrator and Credit Control AssistantJob Type: Temporary (3-month assignment)Location: Whitley BayHourly Rate: £14.87 - £16.41We are recruiting on behalf of a reputable client in Whitley Bay who are looking for a proactive and organised Service Charge Administrator and Credit Control Assistant. This temporary role is essential for providing administrative support to the Service Charge Department, assisting with service charge collections, handling customer enquiries, and managing general office administration tasks.Day-to-Day of the Role:Credit Control and Service Charge CollectionsAssist with the collection of outstanding service charge accounts.Issue polite payment reminders to leaseholders with overdue accounts.Administer the company''s three-stage credit control process in accordance with internal procedures.Monitor debtor accounts and maintain accurate records of communications and payments received.Liaise with leaseholders regarding outstanding balances and payment arrangements.Escalate overdue accounts to senior team members where appropriate.Prepare reports on outstanding debtors for management review.Customer ServiceAnswer incoming telephone calls professionally and direct enquiries as appropriate.Respond to email enquiries from leaseholders, residents, directors, contractors, and solicitors.Provide general assistance and information regarding service charge accounts.Maintain a high level of customer service while dealing with sensitive financial ..... full job details .....