Credit Controller

About the Role We are seeking a proactive and organised Credit Controller to join the Finance team of a well-established and growing retail business. This is an excellent opportunity for an experienced credit control professional who enjoys building strong customer relationships while ensuring effective debt collection and ledger management. You will play a key role in maintaining a healthy cash flow by managing customer accounts, resolving account queries, and supporting wider finance operations. Hours: Full Time, 35 Hours Per Week. Hybrid available after suitable training or probation 3 days office / 2 days home Key Responsibilities Manage the collection of outstanding debt across a portfolio of customer accounts, including key accounts. Maintain regular contact with customers via telephone, email, and written correspondence to ensure timely payment of invoices. Follow established credit control procedures, including the issuing of reminder notices and escalation letters where required. Update and maintain customer records and credit management systems. Investigate, reconcile, and resolve customer account and invoice queries. Produce spreadsheets and management information to support the resolution of account issues. Identify opportunities to improve processes and reduce future account disputes. Authorise customer order despatches in line with company credit control procedures. Maintain and update sales ledger accounts accurately. Provide support to the wider Finance team ..... full job details .....