Council Corporate Debt Assistant

Are you looking for a rewarding role where you can make a real difference to your local community? We''re recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high-performing Corporate Debt Team.This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working, and the chance to develop valuable financial and customer service skills.What you''ll be doing:Taking a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit overpayments, and sundry debt.Managing arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.Working closely with residents to agree realistic and sustainable repayment plans.Handling customer enquiries confidently via phone, email, and face-to-face interactions.Identifying vulnerable residents and ensuring they are referred to the right support services.Supporting the Council''s income collection targets while helping reduce overall debt levels.Meeting residents, both virtually and in person, to provide practical support and guidance.Attending Liability Order court hearings and dealing with related enquiries.Monitoring accounts and making informed decisions on the next steps in the recovery process.What we''re looking for:Experience within financial services or a similar environmentStrong communication and interpersonal skillsGood IT and ..... full job details .....