Contract Technical Support Specialist

Technical Support SpecialistHeathrow (On-site - 5 days p/w) 12 Month Contract £170 p/d Inside IR35 Are you the person who gets a failed system back online before the queues start to build? This Technical Support Specialist contract puts you at the heart of live airport operations at Heathrow, keeping mission-critical passenger and operational technology available and performing. You''ll handle everything from Level 1 and Level 2 incidents to preventative maintenance, new deployments, and upgrades, working airside and serving as the go-to technical contact for operational teams. It''s a hands-on, varied role working shifts, either days (09:00 - 17:30) or nights (23:00 - 07:30), with frequent travel between airport locations and a part in a 24x7 on-call support model, so no two weeks look the same. What You''ll Be Doing Providing Level 1 and Level 2 support for airport operational systems, resolving incidents within SLA and escalating complex faults to engineering and product teams Carrying out scheduled preventative maintenance, corrective repairs, equipment replacement, health checks and system validation Installing, configuring and commissioning hardware and software for new deployments, upgrades and technology refresh programmes, through to acceptance testing and go-live Acting as a primary technical contact for operational stakeholders and airport authorities, giving regular service updates and joining operational reviews Working within airport security, permit-to-work ..... full job details .....