Contract Support

Job Title: Contract Support
Location: South Kensington, London
Job Type: Permanent, Full-Time (Monday-Friday, 40 hours per week)
Salary: -35,000 - -36,000 + package
Working Pattern: Hybrid (4 days on-site, 1 day working from home)

A well-established maintenance provider, renowned for delivering services across prestigious contracts, is seeking an experienced Contract Support to join their team. This role is based on a commercial contract in South Kensington, London.

The company is known for its strong culture of internal progression and is looking to expand its team with a motivated and capable individual.

• Ensure all PPM tasks are allocated to the correct resources, including subcontractors, in a timely manner while supporting coordination through to completion
• Ensure upcoming PPMs are booked with contractors and engineers at least one month in advance of the due date
• Check and upload all electronic and paper records to internal systems (Planon/Dalkia) in line with internal and client deadlines
• Book contractors and engineers in line with client processes, ensuring permits to work are in place and parking arrangements are organised in advance
• Ensure all service reports and documentation are uploaded to the CAFM system in accordance with SFG20 and company guidelines
• Ensure all PPMs are completed and administratively closed on the system by the 6th working day of the following month, in line with guidelines
• Raise all defects and remedial tasks following PPMs, ensuring relevant job references are included
• Produce and submit internal reports within required deadlines
• Assist the Lead Contract Support with invoice logging and query resolution
• Monitor task completion and chase both internal and external resources for outstanding works and required documentation
• Deliver high service standards, ensuring client and partner expectations are consistently met
• Maintain clear and regular communication with team members, clients, and end users to support continuous service improvement
• Support managers and supervisors in achieving contractual deliverables
• Carry out any reasonable requests to support business operations

• Previous experience in a Contract Support role
• Experience within Facilities Management (FM)
• Strong administrative skills
• Familiarity with CAFM systems
• Excellent communication and organisational abilities