Contract Support / Helpdesk Administrator

Your new roleMy client is looking for a proactive and highly organised Help Desk / Contract Support professional to join their team. This role is vital in providing comprehensive financial and administrative support to ensure the smooth running of their contract operations. You will act as a key point of contact for internal teams and external customers, helping maintain high service standards and operational excellence.Customer and CommunicationDeliver an excellent service experience to both internal and external customers.Build strong working relationships and communicate effectively, ensuring professional and timely responses.Manage the regional inbox, responding to client and stakeholder queries promptly.Operational and AdministrativeFollow and operate internal procedures to the required standard, ensuring full compliance.Ensure jobs are raised, assigned, and progressed correctly within the in-house management system.Raise purchase orders in line with company requirements.Liaise with sites and suppliers regarding ETAs, access requirements, and job completion updates.Raise sales invoices accurately and on time.Ensure Extra Works jobs are raised, billed, and closed promptly, maintaining the correct gross margin.Maintain on-site personnel records, including training matrices, holidays, sickness, and timesheets.Assist in monthly client reporting and billing processes.Contract SupportSupport the Contract Manager with Work Order Management, debt management, and financial ..... full job details .....