Contract Support

Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely mannerDetermine the nature, priority of faults based on information provided by the clientLiaise closely with site teams and head office, ensuring accurate processing of quotations and purchase ordersManaging the supply chain and drive them to attend within required SLA''sDriving the engineering team to attend to all callouts within required SLA''sTo obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of thisRaise and assign work orders to relevant resourcesActively identify and implement innovation across the contract to enhance performance and continue to meet client expectationsPromote and maintain CBRE culture throughout teamsMonitoring calls received from the customer through to call completion and updating recordsAllocation of internal engineers to call outs and ..... full job details .....