Contract Support

About the RoleWe are looking for an organised and customer-focused Contract Support to join our growing operations team. This is a key role within the business, responsible for managing small works and project coordination across our HVAC department.You will act as the vital link between clients, engineers, and internal teams-ensuring all works are delivered efficiently, accurately, and with a strong client-first approach.Key ResponsibilitiesCoordinate and prioritise all incoming small works and projectsSchedule engineers and ensure attendance within agreed SLAsManage the full job lifecycle, including ordering parts and liaising with suppliersMonitor job profitability, ensuring work stays within agreed cost estimatesPrepare and issue RAMS documentation for all worksReview engineer reports and submit to clients within deadlinesMaintain regular, professional communication with clientsAct as the main point of contact for client queries, ensuring prompt resolutionEnsure timely and accurate invoicingMaintain accurate records and system updatesWhat We''re Looking ForExperience and KnowledgePrevious experience in a helpdesk, contract support, or scheduling roleExperience in a field service or engineering environment (advantageous)Familiarity with FSM systems (e.g. Joblogic, SimPRO or similar)Skills and AttributesExcellent communication and customer service skillsStrong organisational skills and attention to detailAbility to prioritise tasks and manage multiple workflowsProactive, ..... full job details .....