Contact Centre Agent

Job Description:Title: Contact Centre Agent Location: Redhill RH1 - fully onsite Payrate: 13.30 per hour Hours: 40/weekStart Date: 07/04/2026 End Date: 05/07/2026 The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives:ExcellenceForward on escalated calls in the correct mannerMaintain and develop knowledge of pension schemesPeopleProvide support to the administration teamSupport team members during busy periodsWork as part of an effective teamClientsAnswer the phones and respond to members queries to set service standardsProvide an efficient, professional service to meet all client/members'' needs and to promote the Willis Towers Watson brandCommunicate with members via emailMake outbound calls when requiredFinancialHit individual (KPI of 50 calls per day) and team targetsEnsure timely completion of timesheets Minimum Criteria and Skills (including education and licenses)EssentialAble to work to a high level of accuracyAble to work well under pressure and meet targetsInterpersonal skills to include good written and verbal communicationComputer literateExcellent customer service skills and a positive, customer focused attitudeAdvantageousExperience in either DB or DC pensions administration would be an ..... full job details .....