Consumer Service Advisor

Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in BanburyRole: Consumer Service AdvisorSalary: 25,000 - 27,000 per AnnumLocation: Banbury Key Responsibilities of the Consumer Service Advisor: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.Follows through to resolution, carrying out outbound calls to end customers as and when required.Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.Maintains accurate records inputting orders, monitoring and reporting on supply issues.Investigates queries and or refunds. Escalates when appropriate.Develops a vast knowledge of the full product range.Processes orders on behalf of our Keter sister companies.Coordinates Drop Ship activities with warehouses, carriers and third-party service providers.Monitors delivery performance, proof of delivery information, and delivery exceptions.Investigates delivery failures, transport-related issues and delivery queries through to resolution.Processes and coordinates collections, returns and replacement orders.Updates and maintains retailer, customer and carrier portals.Maintains Salesforce records and case management activities.Supports stock availability checks and inventory-related customer enquiries.Supports installation administration activities where applicable. ..... full job details .....