Consulting Director

What You’ll Do

As a Consulting Director (referred to internally as the Delivery Director) at Stitch, you’ll play a dual role: leading strategic client engagements as an Associate Principal level consultant while taking ownership of people management. You’ll drive high-impact solutions for our clients while supporting and mentoring our consulting team. You’re a problem solver, a relationship builder, and a trusted advisor.Build 1:1 relationships with consultants, providing guidance and mentorship.Drive career development discussions with direct reports on a quarterly basisBe the go-to person for escalations related to people and partnering with Client Partners for escalations related to accounts, working to resolve challenges quickly.Manage time-off requests and timesheet approvalsContribute to the knowledge management tool, ensuring best practices are shared.Serve as an Associate Principal Business Strategist or Solution Architect for assigned accounts, driving strategy and delivering measurable impact.Lead discovery, solutioning, and change management to help clients achieve their goals.Use your expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft best-in-class solutions.Manage multiple accounts simultaneously, ensuring timely, high-quality execution.Step into complex accounts and escalations to troubleshoot and lead solutions.Identify opportunities within existing accounts and guide the team to proactively drive new work.Support the operations team in staffing by regularly maintaining team staffing notes and participating in staffing meetings as neededLead or co-lead office hours sessions to drive team knowledge sharing.Occasionally travel, up to 20% to various locations within the United States as requiredPerform additional duties as assigned and neededWhat Success Looks Like In This Role?

You consistently achieve the target of billable hours per quarter while effectively managing up to 20 direct reportsYour team members show measurable growth in skills and performance under your guidanceYou provide ongoing support for your team around client support, workload balance, planning for PTO, among other areas.You proactively and consistently provide feedback to your team members, ensuring they have the guidance and support needed to succeed.You successfully contribute to assigned client accounts in an Associate Principal capacityYou proactively identify and develop new work opportunities within existing clientsYou contribute meaningfully to Stitch''s knowledge base and internal processesYou maintain relevant certifications and technical expertise in Braze and adjacent platformsYou partner with internal and external external teams to effectively drive success for the teamA minimum of 5 years of hands-on experience with marketing technology and customer engagement implementationsA minimum of 3 years of direct people management experienceAvailability travel around 20% to various locations. This includes travel to our Indianapolis headquarters during onboarding and occasional travel to client sitesProven experience concurrently leading multiple account teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rollout.Ability to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.Proven ability to track and report account progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure account success.Confidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholders.Strong prioritization and time management skills, thriving in a deadline-driven environment.Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.Benefits

Flexible PTO policyMedical, dental, vision, and life insuranceMonthly tech stipendPaid parental leavePaid bereavement leaveMental well-being supportIn-person onboarding experience during your first week at our HQ in Indianapolis, ..... full job details .....