Complaints Team Manager

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. Staring early September, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business. What''s in it for you?The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every dayHybrid working from our modern Leeds city centre office following your initial training period onsiteInvestment in training and development to support your career aspirationsPension scheme33 Days annual holiday allowance (inclusive of Bank Holidays)Employee Discounts and Cashback SchemesDiscounted Parking and local gym membershipsOnsite refreshments providedAs a Complaints Team Manager, you will:Work with a global, market-leading client within the Motor Finance sectorLead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints relating to Vehicle Quality and service-related problemsAct as a brand ambassador for the business and the end client, delivering a high standard of service at all timesProduce Management Information reporting to analyse your team''s performanceWhat we''re looking for in a Complaints Team Manager: We''re keen to speak with candidates who have proven experience managing a Complaints Team or a Telephony Based Customer ..... full job details .....