Complaints Officer

Complaints OfficerLondon 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days homeWe''re looking for an experienced Complaints Officer to join a busy financial services team in London.This is an email-based role, so you''ll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry.You''ll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales.What you''ll be doingManaging customer complaints received via emailInvestigating complaints and reviewing relevant informationProviding clear, professional written responsesEnsuring complaints are handled in line with regulatory requirements and internal proceduresMaintaining accurate records and updating systemsWorking with internal teams to resolve issues where requiredManaging your own caseload and ensuring deadlines are metWhat we''re looking forYou''ll need previous experience working in a regulated complaints environment and be confident dealing with complaints from initial review through to resolution.You should also have:Strong written communication skillsGood attention to detailExperience working to regulatory or internal complaint-handling timescalesThe ability to investigate information and reach appropriate outcomesGood IT and administration skillsA professional and organised approach ..... full job details .....