Tribunal, Mediation and Complaints Officer - SEND

Tribunal, Mediation and Complaints Officer SEND Hybrid Working Mainly Home-Based We are seeking an experienced and highly motivated Tribunal, Mediation and Complaints Officer to join a busy SEND Service. This is an exciting opportunity for a professional with strong case management, negotiation and written communication skills to manage a complex caseload of SEND Tribunal appeals and support the service in meeting its statutory responsibilities. Working within a fast-paced environment with multiple competing priorities, you will manage SEND appeal cases from receipt through to conclusion, ensuring all statutory and judicial deadlines are met and that high-quality responses are submitted to the Tribunal. You will also represent the organisation at SEND Tribunal hearings, presenting the case and defending the appropriateness of the provision proposed for individual children and young people. Key Responsibilities Manage a caseload of Special Educational Needs and Disability (SEND) Tribunal appeals from receipt through to conclusion. Draft and submit high-quality responses to appeals within required timescales. Coordinate and gather evidence from education, health and social care professionals. Respond promptly and accurately to Tribunal directions and judicial orders. Ensure compliance with SEND Tribunal processes, procedures and deadlines. Prepare case summaries, witness statements and supporting appeal documentation. Represent the organisation at SEND Tribunal hearings and ..... full job details .....