Temporary
Complaints Investigator
Wembley
Posted 1 week ago
Complaints Investigator
- Hourly Rate: -23.81 PAYE OR -31.35 Umbrella
- Location: Wembley, HA9 - Hybrid working (3 days onside)
- Job Type: Temporary (until October 2026 with possible extension)
We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. This role requires managing stage 1 complaints and drafting responses on behalf of senior stakeholders, necessitating a blend of tact, diplomacy, and tenacity to ensure thorough investigations and resolutions.
Day-to-day of the role:
- Handle and investigate stage 1 complaints across various domains including housing, repairs, homelessness, and public realm.
- Draft and prepare response documents on behalf of Corporate Directors, ensuring accuracy and appropriateness of the content.
- Interact and communicate effectively with senior stakeholders to gather necessary information and feedback for complaint resolution.
- Follow through on investigations diligently, ensuring all aspects are thoroughly explored and resolved.
- Maintain high standards of documentation and record-keeping throughout the complaint handling process.
Required Skills & Qualifications:
- Proven experience within Local Authority & homelessness complaints handling
- Experience managing stage 1 complaints and preparing executive-level correspondence.
- Strong ability to interact with and influence senior stakeholders.
- Excellent written and verbal communication skills, with a focus on tact and diplomacy.
- Demonstrable tenacity in following through on investigations to ensure resolution.
- Ability to work independently and as part of a team in a dynamic environment.
To apply for the Complaints Investigator position, please submit your CV your relevant experience.
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