Complaints Investigator

Complaints Investigator Hourly Rate: 23.81 PAYE OR 31.35 UmbrellaLocation: Wembley, HA9 - Hybrid working (3 days onside)Job Type: Temporary (until October 2026 with possible extension)We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. This role requires managing stage 1 complaints and drafting responses on behalf of senior stakeholders, necessitating a blend of tact, diplomacy, and tenacity to ensure thorough investigations and resolutions.Day-to-day of the role:Handle and investigate stage 1 complaints across various domains including housing, repairs, homelessness, and public realm.Draft and prepare response documents on behalf of Corporate Directors, ensuring accuracy and appropriateness of the content.Interact and communicate effectively with senior stakeholders to gather necessary information and feedback for complaint resolution.Follow through on investigations diligently, ensuring all aspects are thoroughly explored and resolved.Maintain high standards of documentation and record-keeping throughout the complaint handling process.Required Skills and Qualifications:Proven experience within Local Authority and homelessness complaints handlingExperience managing stage 1 complaints and preparing executive-level correspondence.Strong ability to interact with and influence senior stakeholders.Excellent written and verbal communication ..... full job details .....