Complaints Handler

Complaints Handler

Location: Eastleigh- Hybrid working 2 days from home after a training period 

This is a temporary role for 12 weeks- with potential opportunities to remain with the organsation

Salary: £17 per hour (32K plus )
Hours of work: 37 hours per week - 8.30AM to 5PM
 
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh.

Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.
 
As a Complaints Handler/Customer Relations Officer you will be responsible for:

• Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
• Respond and resolve customer complaints and escalations.
• Liaise with internal departments and third parties to manage the enquiry with professionalism.
• To provide a solution to customers within satisfactory timescales
• Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
• Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
• To respond to customers'' needs in person and via email.

• Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
• You must have had complaints experience where they have had to write formal letter responses. 
• Excellent English skills with strong letter writing skills.
• Confident, and if necessary, authoritative on the phone.
• Strong interpersonal and influencing skills.
• Ability to prioritise workload.
• Work independently as well as part of a team.
• Strong customer service and telephone skills.
• Good negotiating skills.