Complaints Handler

Complaints HandlerLocation: Eastleigh- Hybrid working 2 days from home after a training period This is a temporary role for 12 weeks- with potential opportunities to remain with the organsationSalary: £17 per hour (32K plus )Hours of work: 37 hours per week - 8.30AM to 5PM Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team. As a Complaints Handler/Customer Relations Officer you will be responsible for: Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with Respond and resolve customer complaints and escalations. Liaise with internal departments and third parties to manage the enquiry with professionalism. To provide a solution to customers within satisfactory timescales Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint. Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one. To respond to customers'' needs in person and via email. The Ideal Complaints Handler will have/be: Demonstrable experience of Complaints and Resolution / have worked within a customer service role where you have managed challenging situations. You must have had complaints experience where ..... full job details .....