Complaints and Information Manager

Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints and Information Manager who can lead high-quality, compliant services across our client''s organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement.This is a pivotal leadership role, based in Barnet, where you''ll guide a central team, work closely with senior leaders, councillors and MPs to ensure transparency, accountability and excellent customer service.This is a temporary position, paying up to 24 per hour.Role responsibilitiesManage and monitor complaints and member enquiriesEquip and support complaint handlers and managers to deliver high quality, timely responsesOversee thorough investigations, carrying them out or delegating as appropriateAct as a key contact for councillors and MPs, representing the business professionally and resolving issues quicklyLead inhouse systems for handling and monitoring information rights requests including Freedom of Information requests, Environmental Information requests and Data Subject Access requestsWork with service managers and partners to provide the information to assist in handling all stagesManage the interface with executive, board directors, councillors and MPs, managers and customers on complaint and enquiry handlingAnalyse complaint trends and identify areas of improvementDevelop policies and procedures, process maps and workflowsResearch ..... full job details .....