Corporate Complaints Handler

Customer Solutions Specialist Salary up to 28,000 LocationManchester Purpose Our client, a fast paced, global business, provide a software solution to business owners across the UK and Ireland. We are looking for an experienced B2B complaints handler, to resolve issues for clients, listening to the problem and offering a suitable outcome, retaining the clients business. Identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increasing engagement and retention rates and improve client sentiment and online reputation. Contribute to the business'' Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. This is an amazing opportunity for anyone with the relevant experience who is looking for a fresh challenge! Day-to-day responsibilities include but are not limited to the below:Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raisedRecord accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be producedTake ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any riskIdentify and pro-actively contact "at risk" clients to promote the benefits of our products and service and ..... full job details .....