Complaint handling and Order processing

Temp Customer Service & Order Processing Administrator
St Albans (office-based - own transport required)
Start 6 July | 4/5 days per week | full time weekdays

Immediate opportunity for a hands-on temp to support a busy, friendly team. Varied role combining customer service, order processing, and admin.

Key Duties

• Manage customer complaints inbox - respond, resolve, and arrange replacements
• Log and track complaints accurately on Excel
• Pack and dispatch goodwill replacements via courier
• Flag repeat product issues to management
• Send faulty items for investigation
• Liaise with sales on stock for customer resolutions
• Support the team with order processing transactions
• General office admin, filing, post handling - and teas and coffees!

What We''re Looking For

• Customer service and order processing experience
• Confident handling complaints professionally
• Strong Excel skills and data input accuracy
• Reliable, organised, and happy to pitch in with other office duties
• Available immediately from 6 July with no immediate planned leave

The Role

• Small, open-plan team
• Fully office-based
• Rural location - driving essential

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.